Privacy Policy

Last updated: December 2025

RK Renewables Ltd is committed to protecting your privacy and handling your personal data in a transparent and responsible way. This Privacy Policy explains how we collect, use and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

RK Renewables Ltd is a family-run renewable energy installer providing the design, supply, installation and maintenance of solar PV systems and associated technologies.

Company details:
RK Renewables Ltd
Registered address: Ivy Bank, Quarry Road, Dumfries, Dumfriesshire, DG1 1QG
Email: rkrenewables@outlook.com
Telephone: 07480 712606

We are the data controller for the personal data we collect.

What personal data we collect

We may collect and process the following information:

Name and contact details (address, email, telephone number)
Property and installation details
System design, commissioning and compliance data
Photographs taken during surveys or installation
Payment and invoicing information
Communications with us by phone, email or post

How we collect your data

We collect data when you:

Request a quote or information
Enter into a contract with us
Communicate with us
Allow access to your property for surveys or installation
Make payments
Raise a query or complaint

How we use your data

We use your personal data to:

Prepare quotations and system designs
Deliver and manage your solar PV installation
Register installations with MCS and other relevant bodies
Notify Distribution Network Operators (G98/G99)
Arrange warranties and insurance-backed guarantees
Process payments and maintain accounting records
Provide after-sales support and respond to enquiries or complaints
Meet our legal and regulatory obligations

Lawful basis for processing

We process personal data under the following lawful bases:

Performance of a contract
Legal obligation
Legitimate interests, where these are not overridden by your rights

Who we share your data with

Where necessary, we may share your data with:

The Microgeneration Certification Scheme (MCS)
Renewable Energy Consumer Code (RECC)
Distribution Network Operators (DNOs)
Warranty and insurance-backed guarantee providers
Manufacturers (for warranty purposes)
Professional advisers and IT service providers

We never sell your personal data.

How long we keep your data

We retain personal data only for as long as necessary. Typical retention periods include:

Installation and compliance records: up to 6 years or longer where required
Financial records: minimum 6 years
Warranty records: for the duration of the warranty period

Your rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure in certain circumstances
Restrict or object to processing
Request data portability

To exercise your rights, contact us using the details above.

Right to complain

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO).
Website: https://www.ico.org.uk

Data security

We take appropriate technical and organisational measures to safeguard your personal data and restrict access to those who need it.

Cookies

Our website uses cookies to help it function properly and to understand how visitors use the site.

Cookies are small text files stored on your device. They help us improve website performance and user experience.

We may use:

Essential cookies – required for the website to operate
Analytics cookies – to understand how visitors use our website (for example, pages visited and time spent on the site)

We do not use cookies for advertising or tracking across other websites.

You can control or disable cookies through your browser settings at any time.